We are one of the UK's leading retailers, with over 15.8 million people visiting our stores each week.
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Property and store environment
Over the last three years, we’ve undertaken one of the biggest store investment programmes within the UK retail sector. We are focused on increasing the number of stores we have; expanding and modernising our existing footage; and ensuring we offer our customers the right stores in the right locations.
Our core UK business covers the individual business units of womenswear, menswear, kidswear, home and food, as well as our service (including IT and logistics) and store environments.
A new website and an extended range of products are just two of the reasons behind M&S Direct’s strong growth.
M&S Direct is an important part of our commitment to becoming a multi-channel retailer. In addition to providing our e-commerce website, it also includes our home catalogue, flower and wine delivery, Christmas hamper delivery, in-store food ordering service and Lunch to Go, which delivers lunchtime platters.
Plan A is our five-year 'eco plan' to address some of the key social and environmental challenges facing M&S. We pledged to meet 100 separate Plan A commitments within five years, and so far we have made progress on 94 of the 100 commitments.
In 2007/08 we announced plans to grow our International business to between 15% and 20% of total Group revenues within the next five years. We're pleased to report strong progress towards this goal. Not only have we expanded our franchise operation, but we have also entered into partnerships in some of the world's most dynamic emerging economies.
© 2008 Marks and Spencer plc